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Privacy Policy

This privacy notice tells you what to expect when Haylock Furnishing (South) Ltd, trading as ‘Carpet Barn and The Bedstore’ collects personal information about you via our stores, during site visits and from our website.

How we use your personal data

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are anticipating entering into or have entered into with you.  This may include passing your details to a third party contractor in order to carry out delivery or installation services.
  • Where we need to comply with a legal or regulatory obligation
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Credit and Debit Card transactions

Any payments made to us on or off site by credit card or debit card are processed using secure terminals. Details are destroyed once payments are processed on the rare occasions where payment details are provided or taken in writing.

Visitors to our websites

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of our site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

Search Engines

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Carpet Barn and The Bedstore or any third party.

Email Marketing

We do not carry out email marketing unless we specifically discuss this and obtain your agreement to use your data for marketing.  Should we wish to include your data for this purpose, full details will be provided of how and when it will be used and we would require you to confirm your opt in, before using any data.

When marketing is carried out, we use a third-party provider iContact to deliver our email marketing. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our email marketing activity. For more information, please see iContact’s privacy notice at

Cookie Policy

Our website uses cookies. By using this website and agreeing to this policy, you consent to Carpet Barn and The Bedstore’s use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

We use cookies on this website, for the following purposes:

  • Make login faster to our website by remembering your login details
  • Make the page load quicker by sharing the workload across computers
  • Ensure our website pages are optimised for your browser or device by giving us technical information about the device or browser you are using

Security & Performance

We use a third-party service to help maintain the security and performance of Carpet Barn and The Bedstore’s website. To deliver this service, it processes the IP addresses of visitors to the site.

Contact Forms

Should you choose to contact us using a contact form on the website or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.


We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.


Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.



Access to personal information

Carpet Barn and The Bedstore tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold, you need to put the request in writing addressing it to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

You also have the right to be forgotten and your consent can be withdrawn at any time.  If you do withdraw consent we will remove/delete any personal data we hold on you.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us via the address below.

Third Party Providers

As far as we are aware, any data held digitally is done so using secure products from third party providers.  For information, details of these providers are shown below with links to their own privacy policies.

Reflex Data Systems – Providers of our CRM system to process orders and control our stock inventory.  All details held on secure servers protected by Firewall security setups.  No payment details are held on this system.  Their own privacy policy can be found here

Bespoke 4 Business – Designers and administrators of our website and diary systems.  Their own privacy policy can be found here

Lloyds Cardnet – Securely process our card payments.  Their own privacy policy can be found here

IZettle - Securely process our card payments.  Their own privacy policy can be found here

Pay Pal – Any payments made via Pay Pal will be subject to their policy

Sage Pay – Any payments made via Sage Pay will be subject to their policy

V12 Finance – We use a third party company to process any 0% finance agreements.  As such, you will be bound by their own terms and policies.

Feefo – In order to gain post sale feedback following delivery or installation of goods, you may receive a request for feedback via Feefo, a secure paid for review service provider.  Details on how they use and manage any data can be found here

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 21st May 2018.

How to contact us

If you want to request information about our privacy policy, you can email us or write to us at:

Ebenezer House,

5a Poole Road,





Hard Floors
Hard Floors
Artificial Grass
Artificial Grass
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Sofa Beds
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