The South's No1 Independent Supplier for Carpets and Beds

FAQs

General FAQ's

To make purchasing your new carpet, hard flooring, bed or mattress even simpler, we've put together a list of our most frequently asked questions - take a look at the queries below and see if we can help you find what you're looking for.

If you'd prefer to speak with a member of our team directly, why not give us a call or pop in store today? We have a number of outstanding offers available, plus a range of flooring and beds that is second to none!


We are open 7 days a week. All stores open:
Monday – Saturday 9.00am – 5.30pm
Sunday’s and Bank Holiday’s 10.00am – 4.00pm
Closed Easter Sunday, Christmas Day and Boxing Day

Local delivery for all purchases is free of charge and we do not add any charge to our displayed prices.
Non local deliveries may be subject to charge.

If you believe the goods we have supplied are faulty, please give us a call with details of your compliant. In most cases, once verified, we will arrange to have the goods replaced at the earliest possible time. You will not incur any costs for replacement goods or be liable for refitting costs.

Furniture items are sold as self assembly unless otherwise stated. All items will come with fitting kits and instructions.
We do offer a chargeable assembly service. Please ask us for further details.

Visit our Stores page to see store information, addresses and contact details.

Our guarantees depend on the individual product. To find out the guarantee length of a product, please refer to the product information or ask a member of our staff in-store for more information before purchase.

Products have different delivery times depending on the supplier. When you place an order, our staff will be able to give you an indication of the delivery timescale.

We will always strive to ensure all the goods you order arrive together wherever possible.

We can deliver at a time that suits you, including Saturdays.

We can deliver at a time that suits you, including Saturdays.

Our guarantees depend on the individual product. To find out the guarantee length of a product, please refer to the product information or ask a member of our staff in-store for more information before purchase.

Yes, our delivery team will be happy to remove and dispose of any packaging or wrapping that comes with your goods.

Yes, we do. We can arrange for our fitters to move furniture such as beds and sofa's during fitting. However, there is an additional charge for this service.

Our website has been tested thoroughly to ensure its security, and we are protected by EV SSL (Extended Validation Secure Sockets Layer) technology. Our secure server will collect all necessary data and store this in an encrypted format. Any transactions completed on our website are subject to real time cardholder authentication with the relevant bank, which uses 3D Secure technology provided by Verified by Visa and MasterCard SecureCode. These security features protect your debit/credit card details from fraudulent activity, meaning you can shop with confidence.

After placing your order, we will send you a confirmation email detailing your order to the email address you provided. This will confirm the product(s) ordered and confirm delivery details. If you make any amendments to your order prior to its dispatch, we will also confirm these changes in a further email. Once your order is on its way to you, a final confirmation email will be sent to you.

We endeavour to complete any refunds as quickly as possible, but like many large corporations, we have specific controls to ensure a set process is followed to avoid any anomalies. These can include staff limits of the authorisation of large refunds, and this is done for your safety and security.

Carpet FAQ's

Buying carpet is a big commitment and comes with a lot of questions and queries, here we have put together some questions that will hopefully assist you in your carpet buying experience. If you still have questions or feel one of our sales advisors would be able to answer in more detail, do not hesitate to give us a call.

We can arrange uplift and disposal of existing flooring. There is a charge associated to cover our labour and landfill charge.

Yes. We offer a free, no obligation, estimating service. Give us a call to book a day or fill in our 'Free Home Consultation' form and we'll call you back to arrange a convenient date.

If you have reported an issue to us and we do not believe your product is faulty, you may arrange for an inspection by an independent carpet expert. 
We are confident that an independent inspection will show that we are not being unreasonable but, in the unlikely event that an inspector identifies a problem which we may have overlooked, we will be happy to consider their findings.

Footprints or compression marks often show where the pile has been disturbed. The reason why your carpet shows these marks is due to the extra-long luxurious pile and because the pile will appear to be a much lighter colour than when it is viewed ‘end on’. The pile disturbance will give corresponding light and dark patches depending on the angle of the pile in relation to where you are standing. This is an inherent feature of this type of carpet and is not a defect or fault.

We offer a fully guaranteed fitting service for all flooring products using our teams of sub contract installers.
Rather than having to deal with and pay the fitter direct, you pay us for the fitting and we pay the fitters. If you have any installation issues you contact us to have them resolved rather than having to chase the fitter.

If you need some help or guidance regarding a new carpet, you are in safe hands. Speak to a member of our friendly team in store, or use our online Buying Guide to get you started.

Kitchens and bathrooms are tough environments for flooring due to their high humidity levels and moisture, so any flooring needs to be durable and not slippery when wet.

We would suggest you take a look at our range of vinyl flooring, as these are resistant to water damage and long-lasting. They also come in a wide variety of patterns and colours that look perfect in kitchens or bathrooms.

We have an extensive range of carpet pile - please see our Buyer's Guide for more details.

Wood also makes an excellent choice in these areas, and laminate is a good cheaper alternative - but choose one that works well in potentially damp conditions.

We would recommend you use our online Size Calculator to give you an idea of how much carpet you’ll need, or alternatively contact us today and a member of our team will be more than happy to come and measure your rooms for free!

Customers are welcome to take samples of carpets home without any charge – but all we ask is that you bring them back!

Your carpet may undergo ‘molting’ at some time in its life due to the way in which the fibres are constructed during manufacture. Short lengths of fibre are spun together to form the yarn that makes up the bulk of your carpet, and these fibres can become loose over time after regular vacuuming or cleaning. We would recommend the use of an upright vacuum to avoid excessive molting, but we must stress it is not possible to ‘over-vacuum’ your carpet.

Your carpet will naturally flatten in the areas which are used more frequently, and this is perfectly normal. Carpets will generally flatten in the areas that are heavily used, showing you the areas that may be susceptible to more wear. Flattening should not be considered a form of wear, and it is not a issue.

During the manufacture and production of your carpet, the fabric was cut and rolled around a large cardboard tube. This tube was then wrapped at our central warehouse via an automated system alongside hundreds of other orders. During this process, there can be instances where the weight of the carpet can cause a temporary crease across the fabric during transit. Your carpet should ultimately remain unaffected, as regular use and vacuuming will see any creases even out and disappear.

Marks may appear where the pile has been compressed by walking or another form of disturbance. This is inevitable and will happen randomly across the carpet as you walk on it, but this should be considered a fault. This characteristic is an inherent feature of this type of carpet.

We aim to ensure all our stores remain stocked with our entire range, either in our central warehouse or at the manufacturer. Unfortunately, from time to time there may be occasions where a specific product is unavailable due to high demand or supply issues. We will always do our utmost to ensure your replacement carpet or vinyl is delivered to you as quickly as possible.

We order all our carpets individually, meaning every carpet is unique and selected from a different production batch to the one your sample was taken from. Slight variations are therefore unavoidable, but we do complete regular checks to ensure our samples match our carpets as much as possible. If you are unhappy with your carpet in any way, please contact a member of our team.

With the purchase of any new carpet, we would strongly advise you to consider purchasing new underlay as it will extend the life of your carpet going forwards. The reuse of existing underlay is possible, but it can cause the carpet to flatten too quickly in areas of heavy use leaving you open to issues with wear.

We strive to ensure our fitters keep to their scheduled work and arrive at your home on time, but unfortunately there may be occasions where fitting jobs take longer than expected, delaying further jobs down the line. In the unlikely event that a fitter will not be able to make an agreed appointment, we will contact you at the earliest opportunity and arrange an alternative time at your convenience.

If you believe one of our fitters has damaged your property, you may arrange for an inspection by an independent carpet expert. We are confident that an independent inspection will show that we are not being unreasonable but, in the unlikely event that an inspector identifies a problem which we may have overlooked, we will be happy to consider their findings.

If you have reported an issue to us and we do not believe your product is faulty, you may arrange for an inspection by an independent carpet expert. We are confident that an independent inspection will show that we are not being unreasonable but, in the unlikely event that an inspector identifies a problem which we may have overlooked, we will be happy to consider their findings.

Unfortunately, there may be rare occasions where a product is no longer available as it has been discontinued by the manufacturer or us. This means that you may be asked to reselect an alternative product of your choice from the remaining available ranges. We apologise if this is the case, but would like to offer you the option to swap your product selection free of charge, or alternatively we would be happy to provide you with a full refund.

The promotions that are available online and across our stores are constantly being changed to ensure we offer great value to our customers. Unfortunately we are unable to amend any orders to apply any discounts that may now be available after your flooring has been chosen and your order has been placed. We would like to make it known that our stores are not informed of any upcoming promotions until very shortly before they come into effect.

Unfortunately all our carpet and vinyl orders are produced to your individual requirements, meaning that even if your order has not been dispatched, we need to recover our cutting costs. There may also be occasions when a cancellation is not possible. If you are looking to cancel an order, please contact a member of our team.

Our products have different delivery times depending on the supplier. When you place an order, our staff will be able to give you an indication of the delivery timescale.

Bed FAQ's

If you’re planning on buying a bed with us and have some questions, see below for our most commonly asked questions when buying a bed. There are lots of things to consider when buying a new bed, if any of your questions are left unanswered feel free to give us a call or even better, pop down to one of our bed shops!

We can arrange to dispose of your old mattress or bed. But please be aware there is a charge associated to cover our labour and landfill.

We are unable to refund and return any mattress, pillow or frame once used. We cannot refund a To Order item as our suppliers will make to order.

Beds and frames are sold as self assembly unless otherwise stated. All items will come with fitting kits and instructions.
We do offer a chargeable assembly service. Please ask us for further details.

Please speak to a member of the team who can assist you and check our sizing options.

Again, this is dependent on how you choose to sleep – some couples have better quality sleep away from each other, especially if one of them is fairly restless during the night. Other couples prefer to cuddle up and sleep close to one another.

This is entirely down to personal preference, and should ultimately relate to the look and style of the room. Framed beds are considered more of a fashion statement but divans can provide helpful storage space.

Absolutely - a new bed can improve the quality of your sleep and prevent your body from suffering aches and pains.

There is no definitive guide to when you should consider changing your bed, but over time, your mattress will age and no longer support your body sufficiently. Ultimately this can lead to back pain and poor quality sleep.

Absolutely, they need their sleep just as much as you do! The last thing anyone would want for their child is a back pain from their bed, so making sure you have a supportive high-quality bed is important.

This depends on what you are specifically looking for. We have a wide range of high quality affordable beds meaning you don’t have to break the bank for a comfortable night’s sleep.

This is dependent on two factors – the first is how big your room is, and the second is how much room you like to have when you sleep. You may even need to consider buying a bigger bed if your kids jump in at night!

We offer a wide range of hypo-allergenic mattresses to choose from, ensuring you can always sleep easy.

Absolutely, as part of our delivery service, we will be happy to move the bed to a room of your choice.

Depending on the single bed you choose, you can select which side you would like your drawers to be.

Size Calculator

Please note that this is a guide only and additional allowances may be required.

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