General FAQs
To make purchasing your new carpet, hard flooring, bed or mattress even simpler, we've put together a list of our most frequently asked questions - take a look at the queries below and see if we can help you find what you're looking for.
If you'd prefer to speak with a member of our team directly, why not give us a call or pop in store today? We have a number of outstanding offers available, plus a range of flooring and beds that is second to none!
We are open 7 days a week.
For more detail:
www.carpetsandbeds.com/our-stores
Closed Easter Sunday, Christmas Day and Boxing Day
Local delivery for all purchases is free of charge and we do not add any charge to our displayed prices.
Non local deliveries may be subject to charge.
If you believe the goods we have supplied are faulty, please give us a call with details of your compliant. In most cases, once verified, we will arrange to have the goods replaced at the earliest possible time. You will not incur any costs for replacement goods or be liable for refitting costs.
Furniture items are sold as self assembly unless otherwise stated. All items will come with fitting kits and instructions.
We do offer a chargeable assembly service. Please ask us for further details.
Visit our Stores page to see store information, addresses and contact details.
www.carpetsandbeds.com/our-stores
Our guarantees depend on the individual product. To find out the guarantee length of a product, please refer to the product information or ask a member of our staff in-store for more information before purchase.
Products have different delivery times depending on the supplier. When you place an order, our staff will be able to give you an indication of the delivery timescale.
We will always strive to ensure all the goods you order arrive together wherever possible.
We can deliver at a time that suits you, including Saturdays.
Our guarantees depend on the individual product. To find out the guarantee length of a product, please refer to the product information or ask a member of our staff in-store for more information before purchase.
Yes, our delivery team will be happy to remove and dispose of any packaging or wrapping that comes with your goods.
Yes, we do. We can arrange for our fitters to move furniture such as beds and sofa's during fitting. However, there is an additional charge for this service.
Our website has been tested thoroughly to ensure its security, and we are protected by EV SSL (Extended Validation Secure Sockets Layer) technology. Our secure server will collect all necessary data and store this in an encrypted format. Any transactions completed on our website are subject to real time cardholder authentication with the relevant bank, which uses 3D Secure technology provided by Verified by Visa and MasterCard SecureCode. These security features protect your debit/credit card details from fraudulent activity, meaning you can shop with confidence.
After placing your order, we will send you a confirmation email detailing your order to the email address you provided. This will confirm the product(s) ordered and confirm delivery details. If you make any amendments to your order prior to its dispatch, we will also confirm these changes in a further email. Once your order is on its way to you, a final confirmation email will be sent to you.
We endeavour to complete any refunds as quickly as possible, but like many large corporations, we have specific controls to ensure a set process is followed to avoid any anomalies. These can include staff limits of the authorisation of large refunds, and this is done for your safety and security.
Get in touch
Interested in a new bed or updated flooring for your home? Browse our full range or pop in store today! For more information, contact our team today - we'll be more than happy to offer the advice you need.
