Wooden Flooring FAQs
Are you considering wooden flooring for your home but are unsure if it’s the right choice for you? We’ve compiled a list of frequently asked question to hopefully answer your queries and demystify the process of buying wooden floors with us.
If you are unable to find the answer you are looking for, one of our members of staff would be happy to help - get in touch today!
Engineered wood flooring is made up of cleverly constructed core boards that are effectively layers and layers of ply bonded together. These boards are then topped off with a lamella or top layer of solid wood, which gives engineered wood flooring the appearance of solid wood.
Yes – we have a range of samples available in store for you to borrow or we can arrange for smaller samples to be posted to you within 3 working days, free of charge!
There are several different options available when choosing a wooden floor with us, contact us for further advice!
Engineered wooden floors are hard wearing, easy to maintain and can be sanded back and re-treated to look like new!
You can expect your delivery to take 3 to 4 working days.
Our wooden floors are suitable for use in kitchens, though additional treatment may be required. However, we do not recommend wooden flooring for bathrooms.
We do not keep all our wooden floors in stock, though can have them within 4 to 5 working days.
Once correctly installed, your wooden floor is guaranteed domestically for 35 years.
Yes – we can remove your existing flooring,
Yes – V4 wooden floors can be used with underfloor heating. As with all wooden flooring, it is critical that the heating is fully tested before installation and the surface temperature must not exceed 27ºC. Your heating should also not fluctuate excessively, as this can cause changes to the wood. For more information, enquire in store
You can ensure that your wooden floors remain looking as good as new with the following steps:
• Regular sweeping and vacuuming to gather abrasive grit and dust
• Installing mats inside and outside external doorways
• Use felt pads on furniture legs to avoid scratching
• Wipe up any spillages as quickly as possible
• Avoid using household cleaners
You can check the moisture levels in your
Yes – if you would prefer, you may use your own fitter, however, we will not be able to guarantee the installation quality or workmanship.
Yes - check out our full range of wooden flooring in our product catalogue!
Yes – we offer a fully guaranteed installation service for wooden flooring purchased through us.
If you find a fault in your new wooden floor, you should contact the store immediately and we will arrange an inspection before contacting the supplier if necessary.