Bed & Mattress FAQs

We can arrange to dispose of your old mattress or bed. But please be aware there is a charge associated to cover our labour and landfill.

Beds and frames are sold as self assembly unless otherwise stated. All items will come with fitting kits and instructions.
We do offer a chargeable assembly service. Please ask us for further details.

Again, this is dependent on how you choose to sleep – some couples have better quality sleep away from each other, especially if one of them is fairly restless during the night. Other couples prefer to cuddle up and sleep close to one another.

This is entirely down to personal preference, and should ultimately relate to the look and style of the room. Framed beds are considered more of a fashion statement but divans can provide helpful storage space.

Absolutely – a new bed can improve the quality of your sleep and prevent your body from suffering aches and pains.

There is no definitive guide to when you should consider changing your bed, but over time, your mattress will age and no longer support your body sufficiently. Ultimately this can lead to back pain and poor quality sleep.

Absolutely, they need their sleep just as much as you do! The last thing anyone would want for their child is back pain from their bed, so making sure you have a supportive high-quality bed is important.

This depends on what you are specifically looking for. We have a wide range of high-quality affordable beds meaning you don’t have to break the bank for a comfortable night’s sleep.

Depending on the single bed you choose, you can select which side you would like your drawers to be.

Absolutely, as part of our delivery service, we will be happy to move the bed to a room of your choice.

This is dependent on two factors – the first is how big your room is, and the second is how much room you like to have when you sleep. You may even need to consider buying a bigger bed if your kids jump in at night!

We offer a wide range of hypo-allergenic mattresses to choose from, ensuring you can always sleep easy.

Please speak to a member of the team who can assist you and check our sizing options.

Yes. If you’re dissatisfied with your mattress and haven't used it yet, you have the right to reject it within 14 days of the delivery or collection date. To begin the return process, please inform us of your decision within this period. Once you've notified us, you will have an additional 14 days to return the mattress in its original condition.

The exception to this is Mlily mattresses, which have a 28-day return window instead of the standard 14 days.

Please note that we cannot provide refunds or accept returns for used mattresses, pillows, or frames. Additionally, items labelled as "To Order" cannot be returned as they are custom-made by our suppliers.

Yes, we offer warranties on our mattresses. The length and terms of the warranty may vary depending on the brand and model. Be sure to ask our staff about the specific warranty details for the mattress you're interested in.

Absolutely! We encourage customers to visit one of our stores in Poole, Eastleigh, Ferndown, Christchurch and Salisbury to try out our mattresses. Spending some time lying on the mattress can give you a better sense of how it feels and whether it's the right fit for you.

Find your local store and plan a visit.