Rugs FAQs
It’s natural to have a lot of questions when it comes to buying a new rug. We’ve put together a list of the most frequently asked questions that we receive from consumers to help your buying experience to feel as straightforward as possible.
If you still have questions or feel one of our sales advisors would be able to answer in more detail, do not hesitate to give us a call.
Yes. Local delivery on rugs is completely free of charge. Non local deliveries may incur a charge.
If you believe the rug you’ve purchased is damaged, then please phone us with the details of your complaint. In most cases, once verified, we can arrange to replace the rug at the earliest possible convenience. We will not charge you for a replacement.
Guarantees depend on the individual product. Please refer to the product information or ask a member of staff for more information before purchase.
Yes. We offer a “Free Home Consultation” service. Contact us to arrange a day.
Our friendly team can offer guidance on all kinds of flooring and rugs. Check our online buying guides to get started.
After placing your order, we will send you a confirmation email detailing your order to the email address you provided. This will confirm the product(s) ordered and confirm delivery details. If you make any amendments to your order prior to its dispatch, we will also confirm these changes in a further email. Once your order is on its way to you, a final confirmation email will be sent to you.
Contact us today, and we can arrange to come and measure your room for free. Alternatively, we have a handy guide on how to measure flooring, along with our online Size Calculator to help you work out what size space you’re filling with a rug.
Products have different delivery times depending on the supplier. When you place an order, our staff will be able to give you an indication of the delivery timescale.
We will always strive to ensure all the goods you order arrive together wherever possible.
In the unlikely event that a product is no longer available, it may have been discontinued. In this case, we can only apologise and offer you a free swap with an available style. Alternatively, we will simply issue a full refund.
Unfortunately, we cannot amend orders to apply discounts on rugs that weren't discounted when it was purchased.The promotions that we offer online and across stores are constantly changing in order to offer great value across selections of products to our customers.
Get in touch
Interested in a new bed or updated flooring for your home? Browse our full range or pop in store today! For more information, contact our team today - we'll be more than happy to offer the advice you need.
